As the Sr. Manager of Member Care on the Included Health Member Care Team you will be a key member and leader in the Care leadership team. You are responsible for leading and inspiring a team that supports members and clinicians in various capacities. You will be responsible for leading your team in delivering coordinated, efficient, and patient-centered care, ultimately leading to satisfied and delighted customers. Measures of your success will include your team meeting company OKRs (member satisfaction, clinical conversion, efficiency) and customer expectations and/or performance guarantees. Additional measures will include your ability to elevate the performance of the team beyond measure.
We are looking for someone who believes in the power of teamwork and the importance of team leadership, and who will take accountability for their team’s results. Someone with a growth mindset who is excited about stretching their career and taking it to the next level as a leader. Someone who is willing to take risks to accomplish more than has been done before. Someone who can cultivate close partnerships with colleagues across the care team, engineering and product development, and sales and customer success. Someone who is mission driven and is able to define and drive your team’s strategy. Someone who loves to mentor and lead and is as comfortable rolling up their sleeves to get the work done.
Monday - Friday, 8am-5pm (in your timezone of residence)
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.