Quality Assurance Analyst
Curated
IT, Quality Assurance
Manila, Philippines
Posted on Thursday, May 4, 2023
Curated is on a mission to help people find exactly what they’re looking for
Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.
Curated is the home of America’s biggest community of Real Experts
Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.
Making high-stakes purchases easier is only the beginning
Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.
It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.
About Us:
Curated is an online shopping platform built from the ground up for people powered personalization. Every shopper gets real time one-on-one guidance from certified experts for a unique and collaborative shopping experience. Customers feel confident in every purchase and experts earn meaningful income to fund their passions - it’s a win-win!
Role:
Curated QA Agent is responsible in developing effective mode of communication to ensure the quality program is fully understood by the team and stakeholders. The agent also gives assistance in monitoring the organization’s quality program to determine overall effectiveness. Also provides detailed feedback/coaching suggestions to organization leaders and evaluates customer contact and ticket handling and report issues to ensure that the team is adhering to process.
This job might be for you if:
You are well organized and with excellent time management skills
You have excellent communication skills
You are very keen to details
You are willing to work on a night shift schedule
**For Internal Applicants
You have low number of agent errors and audit markdown for the past 3 months
You have combined AE/Markdown not be beyond 5 counts per monthWhat we can offer you:
30,000 to 35,000 pay rate
Working remotely at home
Great opportunities for career progression
Amazing teams
Job Type: Full-time
Salary: Php30,000.00 - Php35,000.00 per month
While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!
About Curated
Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.
Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.
Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.
See more open positions at Curated
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